Delivery & Returns

General Exchange & Return Policy

Requests for exchange for products purchased through Finish Flagship Store must be made by emailing to customercare@acommerce.com.sg (during working hours: Monday - Friday, 9:00am - 6:00pm) with supporting evidence (picture of your item and its condition) and order number within 3 working days from delivery. Pick-up address & Preferred Pick-up Date is not provided, by default your original shipping address will be used.

The process takes 7 working days to review and process. Requests to exchange a product must be pre-authorized before the product is returned. 

Exchanges or Refunds will only be accepted in the below event you received a damaged/defective item, you may return it by including all products of the same order in its original conditional together with its original receipt within 7 working days from delivery and obtain a refund of price paid. You may return the product(s) via arranged pick-up at your doorstep by our courier provider: Kindly email our Consumer Care team at   customercare@acommerce.com.sg to start the process. 

Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your original mode of payment within 30 working days. Reflection of the amount refunded in the customer’s original mode of payment is subject to the customer’s bank approval process.

Only products purchased on the Flagship store may be returned for refund subject to the terms and conditions herein. Products purchased on the Flagship store are not accepted for refund at any retailers (Fairprice, Cold Storage & more), Lazada, Shopee, Amazon and Pandamart. 

If you purchase Finish product(s) from unauthorized retailers, platforms or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.

Reckitt reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.